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Client Overview

Affinity Water is the largest water-only supplier in the UK and is committed to delivering a high-quality water service to all its customers. They provide on average 900 million liters of water each day to a population of more than 3.6 million people in parts of Bedfordshire, Berkshire, Buckinghamshire, Essex, Hertfordshire, Surrey, the London Boroughs of Harrow and Hillingdon, and parts of the London Boroughs of Barnet, Brent, Ealing, and Enfield. Affinity also supplies water to the Tendring peninsula in Essex and the Folkestone and Dover areas of Kent.

The Challenge

Affinity Water first engaged Cohesive (Vetasi) when they were relying on multiple applications to manage the end-to-end processes associated with work on their below-ground infrastructure and assets. Affinity’s structure was of three regions set up as individual companies, all of which were using different legacy systems, resulting in inconsistent processes, excess manual activities, and duplication of work.


The Solution

Affinity Water selected Cohesive (Vetasi) to implement IBM Maximo and the Maximo Anywhere mobile solution in one of the biggest business system projects they have ever undertaken. When the ground-breaking implementation was completed, Maximo became the biggest and most important system at the center of their wholesale solution stack.

Affinity Water is continually improving its service to customers and, to assist their improvement program, Cohesive (Vetasi) more recently upgraded the IBM Maximo system along with the IBM Anywhere work execution field solution, to the latest 7.6.1x versions, re-platforming the application servers and databases from on-premises to cloud-hosted infrastructure.

The Results

  • Improved visibility of work across functions and areas on the network, to enhance productivity of staff, provide better customer service, and therefore SIM (Service Incentive Mechanism) score, and reduce cost by reducing dispatches and idle time.
  • Simplified data capture, so that job quality data, cost data, and network asset data are routinely captured on every job.
  • Enabled comparison of the performance of network activity recorded in WMIS with network activity recorded in any new system.
  • Eliminated any system-based restrictions on delivering further improvements in the efficiency or effectiveness of Affinity Water.

"We are delighted to have assisted in this strategically important project, enabling Affinity Water to leverage the cloud-based upgraded Maximo system. This enables them to take advantage of a host of Maximo capabilities and achieve greater efficiency in their work and asset management for their distributed field-based workforce.”

James FairMD, Cohesive (Vetasi) UK says
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